FAQ & Policies

What time zone are you in?

SPKSpanish.com follows the Guatemalan Time zone. This is the time zone used to schedule lessons. The Guatemalan Time Zone is GMT-6, but it may vary if your location observes Daylight Savings Time.

The lesson scheduling page displays the current Guatemala Time to make it easier for you to Schedule your lesson. You may also visit http://www.timeanddate.com/ to consult the time zones.

Policies

It is important that policies are clear. Please read through them and do not hesitate to write to us if you have any concerns.

Canceled Lessons

Lessons are non-refundable. If you must cancel a lesson, you will have the option to reschedule it at a convenient time according to the teacher’s availability in the lesson calendar.

Technical Issues

spkspanish.com cannot be responsible for minor breaks in communication resulting from technical issues outside of our control.  In the event our system prevents the completion of a successful lesson, your teacher will arrange with you a time to reschedule, free of charge, and make up for the interrupted lesson. If technical issues arise from the student’s system, unfortunately, SPKSpanish.com will not be held responsible.